IMPORTANT NOTICE, Please Read:-
Our Policies, Terms & Conditions
Delivery Policy
It is your obligation to enter the correct delivery address
details at time of ordering. If you enter the wrong address, we are not
obliged to re-send the order to the correct address at our expense.
We will arrange for the delivery of your order with 3 working days. Unfortunately, we are unable to
guarantee time of delivery due to postal delays. All our items are registered and carry a 'Track & Trace' number. If lost, all items are insured & will be replaced.
Please Note: It is the responsibility of you 'the customer' to inform us if an order does not arrive. Once we learn an order has not
arrived by the due date, we will lodge enquiries with the courier to
ensure delivery occurs as soon as possible. We will not be held liable
for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will
not despatch a replacement item immediately. Replacement items will be
despatched according to our discretion and proof of loss (generally after confirmation received from our carrier).
Without limiting the operation of any other Terms and Conditions
herein, you agree that late delivery does not constitute a failure of
our agreement, and does not entitle you to cancellation of an order.
Without limiting the operation of any other Terms and
Conditions herein, we will not accept liability for any loss or damage
arising from items lost, stolen or damaged after delivery has taken
place, however these items will be replaced with proof of damage or loss.
Refund Policy
If you receive a product that you believe is not what was
expected we will replace the item or refund your money at our
discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition, all return costs are borne by you, 'the buyer', however all replacements will be borne by us, 'the seller'.
Privacy Policy
We have committed ourselves to protecting your privacy. We use
the information gathered to enable your account and to enhance your
online experience.We will not sell our database of customer details or
details about customers to a third party. Any and all the information
collected on this website will be kept strictly confidential and will
not be sold, reused, rented, disclosed, or loaned. We respect the right
of users to remain anonymous and will endeavour not to knowingly
disclose user identities unless directed by a court of law or the ATO (Australia Tax Office).
We may release customer
information when we believe, in good faith, that such release is
reasonably necessary to (i) comply with law, (ii) enforce or apply the
terms of any of our user agreements or (iii) protect the rights,
property or safety of our users, or others.
When you
place an order through this website, we need to know your name, e-mail,
phone number, address and credit card details if paying by credit card.
This allows us to process and fulfill your order successfully. It also
helps us in maintaining your account.
Cookies are small pieces of information
that are stored by your browser on your computer's hard drive. Our
cookies do not contain any personally identifying information. They
allow you to place your online order and to login once you are
subscribed. Most Web browsers automatically accept cookies, but you can
usually change your browser to prevent that. You will need cookies
enabled to use our website.
Your Consent By using our website, you consent to the
collection and use of this information by us. If we decide to
change our privacy policy, we will post those changes on this page so
that you are always aware of what information we collect, how we use
it, and under what circumstances we disclose it.
Secure Transactions
We offer Credit Card processing, & Direct
Deposit, sorry, no Cheques. Credit Card payments are made directly
through SecurePay's 128 bit SSL Encryption software & PayPal to insure your
personal details are kept safe. None of your payment details are
stored, this ensures you will be happy with your transaction.
Please do not hesitate to contact us should you require any additional information or clarification.
Cheers & regards from
The staff & team at The RIGMAN - Mornington - Australia.
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